Nov 21, 2007
Grants for F&B business to help raise service standards
WHAT are some of the assistance programmes for the food and beverage (F&B) industry that I can apply for?
You can consider the Food and Beverage Capability Development Programme or the Customer-Centric Initiative for Food and Beverage.
The Capability Development Programme aims to help enterprises develop innovative concepts, products and processes that will raise efficiency and service levels.
Funding, which is on a case-by-case basis, extends up to 50 per cent of the qualifying costs of projects.
These include consultancy fees, salaries of employees involved in the project, cost of equipment, materials and consumables.
The Customer-Centric Initiative helps locally based businesses improve service levels and benchmark themselves against industry standards.
The projects could involve:
Mystery diner audits and customer satisfaction surveys;
Identify service gaps and implement improvements;
Post-implementation assessment of service; and
Certification under Singapore Service Class.
Businesses can use the service standards developed under the initiative to audit and measure their service levels.
Service standards are available for casual dining restaurants, and pubs and clubs.
Funding is on a case-by-case basis. Typically, the initiative will fund up to 50 per cent of the qualifying costs, which include:
Consultancy fees;
Workforce Skills Qualification training for employees;
Cost of equipment, materials and consumables; and
Cost of audit, assessment or certification.
Contact EnterpriseOne for more information.
Answers from EnterpriseOne. For more details, go to http://www.business.gov.sg/
Grants for F&B business to help raise service standards
WHAT are some of the assistance programmes for the food and beverage (F&B) industry that I can apply for?
You can consider the Food and Beverage Capability Development Programme or the Customer-Centric Initiative for Food and Beverage.
The Capability Development Programme aims to help enterprises develop innovative concepts, products and processes that will raise efficiency and service levels.
Funding, which is on a case-by-case basis, extends up to 50 per cent of the qualifying costs of projects.
These include consultancy fees, salaries of employees involved in the project, cost of equipment, materials and consumables.
The Customer-Centric Initiative helps locally based businesses improve service levels and benchmark themselves against industry standards.
The projects could involve:
Mystery diner audits and customer satisfaction surveys;
Identify service gaps and implement improvements;
Post-implementation assessment of service; and
Certification under Singapore Service Class.
Businesses can use the service standards developed under the initiative to audit and measure their service levels.
Service standards are available for casual dining restaurants, and pubs and clubs.
Funding is on a case-by-case basis. Typically, the initiative will fund up to 50 per cent of the qualifying costs, which include:
Consultancy fees;
Workforce Skills Qualification training for employees;
Cost of equipment, materials and consumables; and
Cost of audit, assessment or certification.
Contact EnterpriseOne for more information.
Answers from EnterpriseOne. For more details, go to http://www.business.gov.sg/
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